1 reviews | Active since Jan 2013

27 Jun 2016, 12:57

No service from Makrosure

<p>I have reported a faulty double door Samsung fridge yesterday. On phoning again this morning the fault was not logged. How is this possible? Considering we had a call back yesterday to confirm our new address and other details. We still have no call from any technician to give us a time or date on when it will be fixed. This is redicioulus considering the man we spoke to yesterday promised we will have a response asap in the morning.</p>

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Replies (1)
Makro
Makro's reply30 Jun 2016, 11:02
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the fridge purchase at our Strubensvalley store.

A service call has been logged and I believe the store has been in contact with you.

We apologise for any inconvenience and trust you will continue to use our products with confidence.

Regards

Mmule Moropa