No service from Makro but they are happy to take my money

Item: Makro
Rating: 1
Author: Jacquelyn S

Online shopping paid for and no delivery 3 weeks later after stating delivery writhing 5-7 working days. In times of recession one would expect businesses to hold onto their clients. Staff is apathetic and have no interest in assisting me. Makro has my money but I have no product. Makro has made no attempt to assist me. Makro is not responding to my many communications. Many people would call this theft. So many people to inform at how poor Makro is at service and so many other retailers to recommend to everyone who want clients

Helpful (0)

Replies (1)

Makro's replyOfficial

22 May 2020, 08:52

Good day Jacquelyn,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 May 2020, 08:52

Official