CK
Carla K

1 reviews | Active since Dec 2011

15 Dec 2015, 12:44

NO SERVICE FROM KIOSK COUNTER

For the second time the Kiosk counter at MAKRO SILVERLAKES has REFUSED to let me pay there. The first time I had my 90 year old granny with me in a WHEEL CHAIR, the second time was this week, while I'm 9 months PREGNANT. BOTH times there were NO people waiting in a queue to pay there and both till were open. BOTH times the queues to the normal tills were extremely long. An ELDERLY LADY tried to pay for 1 item right after me and was refused as well. <br> <br> Am I then to assume that the staff at Makro Silverlakes has no compassion with any type of client ? Would you prefer I buy my 2 items elsewhere ? As I will from now on rather pay more at another establishment than support Makro Silverlakes where the smallest bit of effort on the staffs account is to much. Oh, no WAIT as the cashiers said SORRY ITS MANAGEMENT who made the \RULE". So Ill then shop else where because the MANAGEMENT can not foresee that there needs to be a till for 10 items or less"

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Replies (1)
Makro
Makro's reply17 Dec 2015, 08:16
Official
Hello Lientjie202,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your reference number for this complaint is: ***


Regards
Mmule Moropa