JS
Jacky S

1 reviews | Active since Mar 2015

02 Mar 2015, 00:41

No service for an hour and bad attitude

I went to Makro Wonderboom early on Sunday morning to purchase 2 Asus 7'Phone pads. After viewing the product myself and no sales consultant in site, I walked over to the pay point to pay my account. After 5 minutes of standing at the pay point, the teller said sorry - she didn't see me. Went back to the tablets area and still no service. I eventually asked to see the Floor manager and was approached by Joezy, a sales consultant with a attitude. I told him that I wanted 2 units, R4000 but before I purchase, the rear camera specs did not match that of the device and specs on sticker. I asked him to check the specs for me, maybe on the box. He clearly stated no specs on the box... he was really not interested. I asked him if I purchase both, does the store do sim card activation. His reply.... Jaaaaa, we can do that. I walked out and went to Kolenade and walked out 40 minutes later with 2 tablets, pouches, screen protectors and extra memory 40 minutes later and botg Rica. I used to feel like a valued Makro client, at least once a month. Not today, worst experience ever from a retail store. The Floor Manager Joe, was unavailable I heard afterwards from a reputable source.

0
Replies (1)
Makro
Makro's reply17 Mar 2015, 12:27
Official
Hello Eljay2008,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare