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Tinka P

1 reviews | Active since Feb 2024

04 Aug 2025, 08:20

NO SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

26 July I bought a fridge, dishwasher and tumble dryer from Makro Montague Gardens. When I bought it I asked the sales lady if we can schedule delivery for the 1st of August. She called Charles who then confirmed he will make sure. He wrote on the documents it will be delivered on the 1st of August. Friday the 1st of August nothing happened and no one phoned me. At 12 I phoned and spoke to Charles. He said it is out for delivery and will be by me before 5. Nothing happened. Saturday morning I phoned again and William told me Charles is off for the weekend but he will make sure it is delivered. Nothing happened. Sunday 3 August I phoned again. William did not want to speak to me but the guy I spoke to said everyone there knows about my delivery and it just left for delivery. NOTHING IS STILL DELIVERED!!!!!!!!!!!!!! I have never dealt with such an *********** company in my whole life!!!!!! I

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Replies (2)
TP
Tinka P's update04 Aug 2025, 10:45
Reviewer Update
I have tried to phone more than 10 times this morning!!!! Every time you need to repeat your whole story to a call center agent who as no clue! Then you get to the GM's assistant and she wants the full story again and promises to get back to me asap!!!!! Still nothing!!!! Montague Gardens Makro is useless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TP
Tinka P's update04 Aug 2025, 12:26
Reviewer Update
I got through to the store and still the GM did not think I am important enough to return my call. He had Charles call me back. Now Charles states the driver was there on Saturday and called me numerous times and could not get hold of me and there was no one home. I had my furniture and other deliveries there the whole day. My garage door was open the entire day and my phone was with me. Everyone else got hold of me. Charles now states they will be delivering today. I STATED THERE ARE NO ONE HOME AND THEY NEED TO PHONE ME IN ADVANCE TO ENSURE I SEND SOMEONE TO OPEN. My phone number is ***. My card number is ***7.