LC
Leonard C
1 reviews | Active since Mar 2025
27 Mar 2025, 09:13
No Service delivery with Makro online
worst experience purchasing from makro online, return process is misleading and dishonest as per their 2 day rule ,10 days later and still no response, when you call client services the staff have no idea what is going on, highly frustrated to the point i have to now involve the ombud for consumer goods.
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Replies (2)LC
Leonard C's updateReviewer Update
02 Apr 2025, 12:44The item is still at premises awaiting the waybill your staff said was imminent two weeks ago.
Pardon me for not having any faith that this will be resolved, as it is clear you only respond when the ombuds offices get involved. Consumers need to be weary had I seen the circa 20k bad reviews and all of the consumers you had made suffer I would have never purchased from makro , going forward we have immediately stopped ordering and shopping anything from mass mart, the consumer board definitely should be investigating mass mart and their shoddy dealings.
Pardon me for not having any faith that this will be resolved, as it is clear you only respond when the ombuds offices get involved. Consumers need to be weary had I seen the circa 20k bad reviews and all of the consumers you had made suffer I would have never purchased from makro , going forward we have immediately stopped ordering and shopping anything from mass mart, the consumer board definitely should be investigating mass mart and their shoddy dealings.
LC
Leonard C's update02 Apr 2025, 12:44
Reviewer Update
The item is still at premises awaiting the waybill your staff said was imminent two weeks ago.
Pardon me for not having any faith that this will be resolved, as it is clear you only respond when the ombuds offices get involved. Consumers need to be weary had I seen the circa 20k bad reviews and all of the consumers you had made suffer I would have never purchased from makro , going forward we have immediately stopped ordering and shopping anything from mass mart, the consumer board definitely should be investigating mass mart and their shoddy dealings.
Pardon me for not having any faith that this will be resolved, as it is clear you only respond when the ombuds offices get involved. Consumers need to be weary had I seen the circa 20k bad reviews and all of the consumers you had made suffer I would have never purchased from makro , going forward we have immediately stopped ordering and shopping anything from mass mart, the consumer board definitely should be investigating mass mart and their shoddy dealings.
LC
Leonard C's updateReviewer Update
07 Apr 2025, 15:52What ****s are you guys running? I received a call from a third-party provider who requested they give me back the printer and i should lodge a query directly with the product maker Brother after explaining this is not how business is conducted he starts giving all incorrect information and dates of how i used it for 3 months etc , then states you Guys Makro take months to reply and resolve , if the ombudsman cannot assist because you are giving the run around im going to make this viral on social media so that everyone you are robbing come forward and we can take this case to high court so you stop this thievery with South Africans and you start treating consumers fairly.
LC
Leonard C's update07 Apr 2025, 15:52
Reviewer Update
What ****s are you guys running? I received a call from a third-party provider who requested they give me back the printer and i should lodge a query directly with the product maker Brother after explaining this is not how business is conducted he starts giving all incorrect information and dates of how i used it for 3 months etc , then states you Guys Makro take months to reply and resolve , if the ombudsman cannot assist because you are giving the run around im going to make this viral on social media so that everyone you are robbing come forward and we can take this case to high court so you stop this thievery with South Africans and you start treating consumers fairly.