No service/******

<p>On the 24th of April i purchased a Hisense fridge at Makro Alberton</p> <p> </p> <p>The fridge never was that cold and i contacted Hisense in July to ask about this and i was told it probably needed gas. So when i said that it was a new fridge, I was told that sometimes the units leave the warehouse and they havent been gassed?? The issue became worse in September when it was summer and my food was going off while inside the fridge. I then contacted Makro and told them i wanted the fridge replaced and they did nothing except log a service call at Hisense. I was already highly irritated because between Makro and Hisense no one could understand that this fridge from day1 was not functioning optimally. Which fridge needs to be re-gassed within 6 months of purchase?</p> <p> </p> <p>The fridge i had before that- i only sold it because it wouldnt fit in the kitchen of the house i had just purchased- i had for 8 years and it worked perfectly not needing to be re-gassed once. It was not a Hisense fridge.</p> <p> </p> <p>So Hisense does the re-gassing in September and the fridge for the first time actually gets cool. But then there is a horrid smell coming from the back. My brother helps and empties the catch tray behind the fridge which only started smelling after the re- gassing. Is that not part of the service. Needless to say this fridge has been a pain since i purchased it.</p> <p> </p> <p>Then on the 27th of December the fridge gives out, everything defrosts, i have to throw away most of the meat in my freezer. I try and keep the stuff in the fridge itself but after two days it all starts going off including things like beetroot and feta cheese. So i go to Makro Alberton and once again they want to log a service call, so i lose my cool. What is it that Makro and Hisense do not understand about the fact that the fridge is not working. Its like service departments are trained like robots to do one thing and if its not that they cant handle it. There is no thought behind anything.</p> <p> </p> <p>So i go inside the Makro at Alberton to speak to the person who sold me the fridge he is not there. I ask to speak to a manager. No one seems to know what to do. So i phone Hisense myself while I am standing in the Makro large electronics department and im told that Makro has to send a Request for Credit to Hisense as well as the proof of person. The person at Hisense tells me to send it to ********** and Hisense will credit Makro within 48 hours and Makro can credit me.</p> <p> </p> <p>Fast forward to the the 30th I am still waiting to hear so i phone Hisense myself to hear they have nothing on the system other than the repair done in September an they didnt get the email. So i flip out. Makro is waiting on Hisense, Hisense is waiting on Makro and this is actually a joke.</p> <p>I now start throwing away everything else in my fridge, cheese, polony, milk, fruit. I dont keep a spare fridge just laying around. I try to go see someone at Headoffice in Woodmead but i am told they are closed until January.</p> <p>Then i get an email saying they cannot replace the fridge because it ispast the 6 month guarantee. But the warranty card i have says 4 years. So i paid 5k for a fridge that never worked to begin with and now Hisense wont replace it??? They tell me they can repair it. What do they want to repair? The fridge is not working, there is no humming, its not getting cold, the fridge and freezer have fully defrosted even though its been plugged in the whole time??? But then im told oh sorry the company they use for the repairs is closed until the 3rd of January. So i havent had a fridge since the 27th of December.</p> <p> </p> <p>I want a new fridge ASAP!</p>