cC
chante C
1 reviews | Active since Sept 2011
29 Dec 2020, 14:28
No Service at Makro
I bought a Defy washing machine in June 2020, Makro Woonderboom convinced me to take an extended warranty that cost over R700 which I did. I reported the machine not being functional on the 18th of December 2020. A tech was EVENTUALLY sent and advised the PC bored went. I've contacted Makro multiple occasions however NOTHING has been done. I would advise anyone considering buying a Defy not to and if they are looking at buying a washing machine they should not consider Makro
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Replies (2)0
Replies (2)
Makro's replyOfficial
29 Dec 2020, 15:59Good day Chante,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply29 Dec 2020, 15:59
Official
Good day Chante,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
cC
chante C's updateReviewer Update
29 Dec 2020, 19:58Makro please place the full email you sent me so everyone can see it. Yes we told Defy that we do not want repairs done as a main component broke on the washing machine after only having the machine for 6 months. You are stating in the email that a refund can only take place once unit is repaired. Please explain what you mean by this?
I bought this machine for my mom as my grandparents stay with her and they required a washing machine so we chose one that looked like it will last forever. 3 weekends in a row my mother has not been able to do there washing at her own house. I have yet to see that Makro is willing to assist us. I bought my washing machine at PnP and when it was delivered at my house it had a huge dent, PnP sent out a driver with a new machine one the same day. When I spoke to a consultant yesterday I told him that if I do not have feedback by the end of the day I will Hellopeter this needless to say NO response was given.
I bought this machine for my mom as my grandparents stay with her and they required a washing machine so we chose one that looked like it will last forever. 3 weekends in a row my mother has not been able to do there washing at her own house. I have yet to see that Makro is willing to assist us. I bought my washing machine at PnP and when it was delivered at my house it had a huge dent, PnP sent out a driver with a new machine one the same day. When I spoke to a consultant yesterday I told him that if I do not have feedback by the end of the day I will Hellopeter this needless to say NO response was given.
cC
chante C's update29 Dec 2020, 19:58
Reviewer Update
Makro please place the full email you sent me so everyone can see it. Yes we told Defy that we do not want repairs done as a main component broke on the washing machine after only having the machine for 6 months. You are stating in the email that a refund can only take place once unit is repaired. Please explain what you mean by this?
I bought this machine for my mom as my grandparents stay with her and they required a washing machine so we chose one that looked like it will last forever. 3 weekends in a row my mother has not been able to do there washing at her own house. I have yet to see that Makro is willing to assist us. I bought my washing machine at PnP and when it was delivered at my house it had a huge dent, PnP sent out a driver with a new machine one the same day. When I spoke to a consultant yesterday I told him that if I do not have feedback by the end of the day I will Hellopeter this needless to say NO response was given.
I bought this machine for my mom as my grandparents stay with her and they required a washing machine so we chose one that looked like it will last forever. 3 weekends in a row my mother has not been able to do there washing at her own house. I have yet to see that Makro is willing to assist us. I bought my washing machine at PnP and when it was delivered at my house it had a huge dent, PnP sent out a driver with a new machine one the same day. When I spoke to a consultant yesterday I told him that if I do not have feedback by the end of the day I will Hellopeter this needless to say NO response was given.