No Service at all

On 13/14 March 2020, before lock-down was even implemented, as this reason was also used as excuse that items were not delivered... I made a online order but when it came to payment method there was a system problem on Makro's side. Thembisile Shongwe assisted with order and on 16 March 2020 she provided me with a new order and I had to make a manual payment, loosing UCount points... she also advised that 5 items previously ordered was out of stock after all items were in stock with previous order

I have since received 5 orders, probably reason why delivery cost so high... and still the most essential items are not yet delivered, we have also reported incorrect and damaged items and still also awaiting feedback regarding that. Items received was not packed correctly as toiletries were packed with food items. Most items ordered was also combo items and Thembisile advised that refund will be made but if I can not even get items delivered how will refund be made. After several calls made to Makro no one is taking the time to assist in getting this right. Our phone bills are probably more than what order is...

Not sure if I will even receive my order as I spoke to Thembisile Shongwe again on 17 May 2020 and requested feedback by COB on 18 May 2020 and still waiting for call/email no feedback at all, after explaining it's very very urgent

Is there anyone competent who can take the time to assist