1 reviews | Active since Aug 2018
NO Service and wasted time and petrol
I bought a Phillips Coffee machine on the 5 April'21 for almost R7000 and it only lasted 6 months. For weeks I am trying to get it replaced or my money back, with NO assistance or help.
I was shunted around by Makro customer service for weeks now, we traveled all the way to PieterMaritzburg to the address provided to arrive at a demolished site. We were sent to the Makro warehouse in the industrial area that doesn't do business with the public. WTH?
For us staying in Newcastle it's a 3.5 hrs drive and 3 Toll gates and a tank full of petrol wasted.
I need assistance Today
I can't drive to Durban or Ghnubi as it's a 6+ hour drive with a lot of Toll gates and petrol wasted for a brand new machine. I want my money back!
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team