1 reviews | Active since Oct 2009
No service and online *****
I made an purchase online on the 2nd of August. the product or items were invoiced on the 4th of August the estimated delivery time was the 12th of August. When I phoned your online number on the 12th they said that the delivery will take place today, the items have left the store. On the 13th of August I phoned again, and now they need to escalate the problem to a another department to phone the store to find out what is the delay or the problem, It is now 14th no answer back from Makro and no delivery as yet. I will give Makro time until Monday the 19 of August to get my products deliver or as I was instructed by my bank to open a online ***** case. I have paid for a product and delivery. WERE IS MY PRODUCT???
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have experienced and for the delay in this regard. We will follow up with the relevant departmental management for assistance in expedition and as soon as feedback is received, we will contact you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team