1 reviews | Active since Feb 2017
No Service
My daughter ordered ink cartridges ( O/N MAK247802) from Makro online due to lockdown. This order was placed in the last week of April and is still not delivered.Phoned the call centre and was told it was delivered. They then said they would resend. (Ref Nr 708735). I phoned on Wed 13th May, spoke to Buyi and was told that the goods were delivered to courier company on Monday ****h May) and will be delivered soon. It is now Friday, no communication and still no goods. Tried calling but when my call is transferred to agent, it just cuts off. These ink cartridges are needed for the kid's online schooling. It is 3 weeks and the del. time quoted is 5-7 days? The worst service ever- what other avenues can one use?
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Thank you for the response. Just want to let you know that the goods were delivered finally (20th May) after we mailed the online store again on Monday (18th May). Just want to say that apart from this response we have received, we have not had any communication from anybody at Makro via phone, email or sms.
I really doubt we will ever use the online store again.
Thank you
Regards
Johnny
Thank you for the response. Just want to let you know that the goods were delivered finally (20th May) after we mailed the online store again on Monday (18th May). Just want to say that apart from this response we have received, we have not had any communication from anybody at Makro via phone, email or sms.
I really doubt we will ever use the online store again.
Thank you
Regards
Johnny