No service

I made an online purchase for a TV and the website crashed during payment,method of payment was Instant EFT. Logged back in and could not make a pyment as the website said error "please try again later" . Purchase was made on the 01/12/2019 and I had until the 03/12/2019 to make payment. It is stipulated on the website 48hrs to make payment. The item was cancelled on its own by the website and i still have the item in my basket but Makro is refusing to let me purchase the item at the price I initially attempted to pay. The online system really needs to be looked at as it makes it hard to do business with Makro online. Please sort out my issue ASAP .... Call center is useless as nobody knows what to do and they put you on hold most of the time with empty promises.