1 reviews | Active since Sept 2016

15 Aug 2018, 11:54

No service

I have used up over R60 airtime, I have made over 20 calls trying to get hold of somebody at Cape Gate cellphone department to no avail. I contacted head office, they assured me somebody will contact me back within half an hour, 2 hours later, still no call. Unfortunately I live more than 2 hours drive from Makro, so cant drive without finding out what I want to know.

0
Replies (2)
Makro
Makro's reply21 Aug 2018, 07:11
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,

Makro
Makro's reply19 Oct 2018, 11:00
Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,