No Service

I ordered a tv unit from Makro and it arrived with the melamine peeling and damaged on the corners. I asked them how I can log a return or exchange and apparently my complaint was forwarded to the online team cause I bought it online. A week later I still do not have any contact from this online team and I have sent follow up emails that go unanswered. I do not know what they expect me to do or where to put my TV while they twiddle their thumbs instead of contacting me for collection. Their service is beyond bad