No sense of duty

Good day All. I paid my full balance on my Makro credit card on the 18th of December already, and since then, after visiting the store 4 times, they could not help me, or sort the problem.

My balance still show that I owe them, but I sent the proof of payment from my bank. I Phoned them numerous times as well, and just could not get anybody to correct the problem

My Account number is ***.

I would like them to confirm the payment, and give me a call so I can cancel my credit card.

Regards