HB
Henk B
1 reviews | Active since Nov 2012
26 Apr 2021, 14:23
NO SENCE OF URGENCY!!!
NO SENCE OF URGENCY!!! We bought a Samsung 15KG washing Machine from Makro Germiston 31/05/202. Not even a year later and the machine does not pump out the Water. I have been waiting more than a week for a Technician of Samsung to phone me as Makro just stated it needs to be attended to by Samsung. Why is no one taking responsibility for this??
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Makro's replyOfficial
26 Apr 2021, 16:21Good day Henk,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our respective supplier (Samsung) into resolving the matter efficiently, we will provide you with correspondence on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our respective supplier (Samsung) into resolving the matter efficiently, we will provide you with correspondence on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Apr 2021, 16:21
Official
Good day Henk,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our respective supplier (Samsung) into resolving the matter efficiently, we will provide you with correspondence on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently address the matter alongside our respective supplier (Samsung) into resolving the matter efficiently, we will provide you with correspondence on the progress of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team