JB
Julie B
1 reviews | Active since Jul 2019
23 Jul 2019, 10:29
No sales service
Fridge ordered online delivered 8 July started leaking 3 days after delivery logged call 11 July with online call centre got ref number was advised the item would be collected for exchange called again on 19 July, 22 and again 23 July. Fridge still has not been collected and nobody can give any information have also tried calling the branch it was sent from Montague Gardens can't get through this is shocking service
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
23 Jul 2019, 11:52Good day Julie,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply23 Jul 2019, 11:52
Official
Good day Julie,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused. We will contact the stores management and request urgent assistance in this regard, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
JB
Julie B's updateReviewer Update
23 Jul 2019, 13:36Thank you the fridge has been collected I trust that I can expect a quick exchange of the faulty fridge
JB
Julie B's update23 Jul 2019, 13:36
Reviewer Update
Thank you the fridge has been collected I trust that I can expect a quick exchange of the faulty fridge
Makro's replyOfficial
23 Jul 2019, 14:03Hi Julie,
You are welcome.
We are working on it and as soon as feedback is received in that regard, we will contact you.
Kind Regards,
Makro Hellopeter Team
You are welcome.
We are working on it and as soon as feedback is received in that regard, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply23 Jul 2019, 14:03
Official
Hi Julie,
You are welcome.
We are working on it and as soon as feedback is received in that regard, we will contact you.
Kind Regards,
Makro Hellopeter Team
You are welcome.
We are working on it and as soon as feedback is received in that regard, we will contact you.
Kind Regards,
Makro Hellopeter Team
JB
Julie B's updateReviewer Update
30 Jul 2019, 10:34Good day I would like to update that the fridge was collected and a replacement delivered thank you
JB
Julie B's update30 Jul 2019, 10:34
Reviewer Update
Good day I would like to update that the fridge was collected and a replacement delivered thank you