SdP
Sandy-Lee du Preez
1 reviews | Active since Jul 2013
08 Jun 2021, 11:16
No Response to E-mails (Cellphone Application)
Good Day, I have been attempting to apply for an additional line with Vodacom through Makro since 2 June 2021. Each time, I just receive another e-mail with the application form which I have now completed 5 times. I have send three follow up e-mails without a response. I called Makro, and they told me to call the branch. The branch checked, and there is no record of an application on their system. Please can I get assistance, as I live 70km away from the nearest Makro.
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Makro's replyOfficial
08 Jun 2021, 14:21Good day Sandy-Lee,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply08 Jun 2021, 14:21
Official
Good day Sandy-Lee,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Have a wonderful day.
Kind regards,
Makro Hellopeter Team
Best regards,