No response received for refund

I purchased two items on 22/11/2017 as part of Makro’s Black Friday specials. In error two orders were made of the same items and two payments went off my Makro account for both orders. The order numbers are MAK694670 and MAK694328. I lodged 3 requests via the RCS and Makro call centres and via email. Both agents at the call centres said I should email them my payment sms’s as proof. I haven’t heard back from both of them or the email address for customer services.

I need one of the orders to be reversed and also the payment thereof to be reinstated to my Makro credit account.

The other one should remain as is.

I’m very disappointed in the “no response” from Makro in this instance. Also the website doesn’t allow you as customer to cancel an order (like other online shops)..