No response, product or refund from Makro

On the 7th of December I placed an Hello Peter complaint. I ordered a tablet but it was discontinued. The Makro hello peter response team emailed me with the standard complaint notification. I rep**** to Mbali Makhanya who handled the Hello Peter complaint, but till today he didn't contact me back or organized my refund! I also emailed Tumi Mabitsela, and she also refused to reply to my email. Makro, PLEASE REFUND ME MY MONEY!!!!!!!!!!!!!!!!! Am I asking to much? I would like to get the refund from the Capegate branch. I also went to Makro Capegate, and spoke to Dylan on Saturday. He where suppose to came to on Monday but did not. After leaving a message he must call me he also didn't call me back. Never ever again Makro...