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UM
Ursula M

1 reviews | Active since Dec 2021

07 Jun 2023, 11:11

No response once product returned

I purchased a product online and returned the product. The item was collected on 29 May and to date I have not received any response from Makro with regards to the assessment not the refund. When I phoned the call centre, the first person who picked up were laughing on the phone and when she heard me on the other end she placed me on hold. Someone else picked up the call by the name of Asanda and while I was talking she yawned so loud in my ear and she could not even speak to me the way she was yawning. Seriously? Great service Makro!

0
Replies (2)
Makro
Makro's reply07 Jun 2023, 13:00
Official
Good day Ursula,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

UM
Ursula M's update09 Jun 2023, 06:46
Reviewer Update
I still await feedback. No response from you to date