No response - no care

We purchased the SALTON 70l Wine Cooler (Product ID: 266401EA (TG***)) from Makro in April 2015.<br> <br> The minimum temperature has progressively increased from 11 degrees Celsius to its current position of 19 degrees celcius.<br> <br> The fridge is obviously faulty - I went to the Makro Woodmead branch on Saturday 22/08/2015 to be advised by Themba, the sales manager of the appliances department, that a Salton technician needs to be dispatched to my home to assess the faulty SALTON 70l Wine Cooler. I have not had any feedback on when this will occur after following up 3 times. Why must I always contact Makro to do their after sales service?<br> <br> I can unequivocally say that I will not accept faulty merchandise and I insist on receiving a new unit. Your 14 day return policy is completely in contradiction with the Consumer Protection Act. <br> <br> Please arrange for the current unit to be collected and a new one delivered post hastily.<br>