No response from Makro

It's been 2 Months since handing in my Bennett read Air fryer for the second time in A 6 month period. Bennett Read does not respond at all. And Makro keep on responding with positive Answers on Hello Peter . But I am still without the product I bought to cook for my family on a daily basis. I have no option but to report Makro and Bennett Read to the consumer council as I am not getting any positive responses from both Companies. They have my money and I am without the product.