SM
Sasho M
1 reviews | Active since Sept 2017
08 Apr 2019, 12:40
No Response from customer care
An email was sent to Makro Customer Care - ********** on 02/04/2019 however to date no response has been received. Whom ever is responsible for that mailbox is not interested in attending to customers. I purchased a treadmill which came with a broken plug, I am unable to use this item due to this, I need to find out a way forward as this item is a large item and was delivered to me by Makro.
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Replies (2)
Makro's replyOfficial
08 Apr 2019, 14:55 Good day Sashmir
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your treadmill, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that our valued customers have an exceptional experience.
Kindly be advised that this was escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your treadmill, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that our valued customers have an exceptional experience.
Kindly be advised that this was escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Makro Hellopeter Team
Makro's reply08 Apr 2019, 14:55
Official
Good day Sashmir
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your treadmill, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that our valued customers have an exceptional experience.
Kindly be advised that this was escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Makro Hellopeter Team
Thank you for your feedback.
I'm sorry to hear about your recent experience that you had with your treadmill, that was purchased at our Makro store.
We would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business, we remain committed to ensuring that our valued customers have an exceptional experience.
Kindly be advised that this was escalated this to store management for it to be looked into and for preventative measures to be put in place.
Once any feedback is received I will be in contact with you.
Regards,
Makro Hellopeter Team
SM
Sasho M's updateReviewer Update
15 Apr 2019, 12:26It has been 2 weeks since the item has been delivered, nobody has even made telephonic contact with me. Pathetic service from Makro!!!
SM
Sasho M's update15 Apr 2019, 12:26
Reviewer Update
It has been 2 weeks since the item has been delivered, nobody has even made telephonic contact with me. Pathetic service from Makro!!!