AM
Alicia M

1 reviews | Active since Jan 2014

30 Nov 2016, 08:48

No Response and Damaged Online Purchase

<p>I purchased 2 game sets online on the 14th November 2016. The parcel was delivered on the 16th November. Upon opening my parcel, the one game set Monopoly Grab and Go was opened and damaged. I sent 2 enquiries about the matter on the 16th of November and the 23rd of November respectively. Up untill today I have not received any response or feedback on my enquiry. Will you be so kind as to assist me in the matter. I am very dissapointed!</p>

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Replies (1)
Makro
Makro's reply05 Dec 2016, 11:00
Official

We apologise for your experience with our online purchase and thank you for bringing this matter to our attention.

I believe our online support team has been in contact with you, a pick up and exchange has been arranged which will take a minimum of 3 working days.

Regards

Mmule Moropa