JJ
JURIE J
1 reviews | Active since Nov 2015
15 Nov 2015, 21:11
No response and BAD service
I have ordered [ online ] a WEBER braai and paid in full . They promised delivery in 21 days . Now , more than 21 days and several calls later NOBODY wants to take responsibility for the lack of service . Apparently WEBER has no stock .My questition is how can I get my money back or the product I ordered ? I find it strange that some WEBER products is only available through MAKRO online shopping otherwise I would LIKE TO BUY IT at a shop close to me . Jaques van der Westhuizen [ manager for online products MAKRO ] is never available - Is this maybe that is always busy solving online problems . Can MAKRO /WEBER or van der Westhuizen arrange for my product or money . Jurie Joubert
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Replies (1)
Makro's replyOfficial
18 Nov 2015, 11:29Hello Jurie1951,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
We had a problem with our interface, your order was only transmitted after 10 days.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention,we are expecting stock before the end of the week, we will deliver to you at no cost.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
We had a problem with our interface, your order was only transmitted after 10 days.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention,we are expecting stock before the end of the week, we will deliver to you at no cost.
Regards
Mmule Moropa
Makro's reply18 Nov 2015, 11:29
Official
Hello Jurie1951,
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
We had a problem with our interface, your order was only transmitted after 10 days.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention,we are expecting stock before the end of the week, we will deliver to you at no cost.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
We had a problem with our interface, your order was only transmitted after 10 days.
As a token of appreciation , for the interest shown in Makro by bringing this matter to our attention,we are expecting stock before the end of the week, we will deliver to you at no cost.
Regards
Mmule Moropa