No response and a Freezer still not delivered despite showing order complete

Failure to deliver is one thing, TOTAL Failure to respond to both phone calls (after ages and ages waiting for response) and also to emails is just not appropriate. MAK***. One part of order was delivered before lockdown. The Freezer was shown as dispatched by PE to courier before lockdown. Then on 26th May suddenly my profile order shows the order completed. It has NOT been. Despite many phone calls where I have been told that someone will get back to me no-one has. Despite Pablo Maloi email on 29th May response number 788053 that I will hear from them in due course. STILL nothing. 2 more lengthy waits and 2 more conversations today, 4th June, with Thandi and Sindile -- they simply cut off my calls. Dr. K. Leresche