No response after licences purchased by Makro are terminated

On 22 May 2023 we purchased 4 Microsoft 365 for Business licence keys from the Makro online store. A second company, First Technology, provided the keys on behalf of Makro.

With months left and before the year-long licences expired, Microsoft informed us that due to non-payment by the licence distributor, our licenses had been cancelled and all our access to the product has been terminated.

Despite numerous enquiries with both Makro [under Makro case number ***] and directly with First Technology, we have had no response or resolution to the issue. Not even an apology.

Makro has not responded after promising to revert withing 48 hours. And now it would appear that they are aware that Microsoft licenses sold by them and provided by First Technology are no longer valid and have been terminated by Microsoft.

Makro also refused to respond to our Systems Administrator when he requested a response. This has greatly impacted our business and exchange server.

I will never purchase any product from Makro. Such poor client service.