BF
Berice F

1 reviews | Active since Dec 2010

20 Apr 2016, 17:20

No response.

The account below was submitted to Makro on 05/04/2016 - to date (now TWO weeks later) still no response.<br> Earlier today I was in your Woodmead store (together with my 86 yr old Mom).<br> On seeing the 6-packet Bakers Mini Cheddars at R18-95 I decided to buy 6 bags.<br> However, at the till, R22-95 reflected. The cashier sent someone to check. She was taking longer than I thought she should be, so I went to look for her to show her where the product was displayed (she'd gone to the wrong area).<br> She took one of the R18-95 shelf barcodes off the shelf for the price change, only to find that she'd taken the wrong \flavour\". Now we had to wait for a supervisor, who in turn was trying to call the relevant department who clearly weren't answering. After some 15 mins & much aggravation & irritation at the till, I told them to reverse the Bakers products & left to report the incident at Customer Care which I was told was at \"Reception\".<br> It seemed this representative too was having the same problem (no answer) but someone did eventually pick up after awhile. I was told that \"an executive\" would be coming to see me. Unfortunately, after another 10 mins we were still waiting so we left the store.<br> "

0
Replies (1)
Makro
Makro's reply21 Apr 2016, 08:29
Official
Hello BFAYARD,


Thank you for alerting us on your complaint. Apologies for the inconvenient caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya

Best regards,