No Response

I bought a washing machine from Makro Crown Mines in May 2024. Upon unboxing the machine I noticed some paint smudges and minor scratches on top of the machine. I immediately sent an email to the support team and was responded to 3 weeks later. Ludfia one of the Makro care team member requested for my Makro card number and direct contact number, to escalate the matter for me. I did exactly that and haven't heard from them ever since. On the 1st of July 2024, I sent an email to them again to follow up on the progress of my complaint but no one has gotten back to me until date. I'm truly disappointed and dissatisfied with Makro care team for not acting up on my complaint for full two months, this clearly shows lack of support and care for their customers.