nD
nombuso D
1 reviews | Active since Dec 2009
11 Dec 2019, 11:00
no response
I wrote compliant last week & the response was that someone would cont me in 48 hrs still no response abouth the wrong fridge that was delivered 2 wks ago order number Online order #MAK***
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Replies (1)
Makro's replyOfficial
13 Dec 2019, 09:15Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we are querying up with relevant departmental managers to arrange for a soonest collection on the wrong fridge delivered.
Please kindly allow us to make arrangement on this matter and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we are querying up with relevant departmental managers to arrange for a soonest collection on the wrong fridge delivered.
Please kindly allow us to make arrangement on this matter and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team
Makro's reply13 Dec 2019, 09:15
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we are querying up with relevant departmental managers to arrange for a soonest collection on the wrong fridge delivered.
Please kindly allow us to make arrangement on this matter and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your complaint and we are querying up with relevant departmental managers to arrange for a soonest collection on the wrong fridge delivered.
Please kindly allow us to make arrangement on this matter and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again we apologise for any inconveniences caused in this regard.
Kind Regards
Makro Hellopeter Team