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On the first of December my account was paid up as per the settlement letter received from Makro / RCS, doing numerous follow ups the funds were not allocated to the account, despite the reference used which is my account number, I gave it a few more days but to date the funds are still not allocated, on the 11.12.15 I then sent proof of payment, but what I don't get is why did you guys not allocate the funds in the first place, 14 days down the line I have spoken to Kirsten, some guy, Monica, and someone else just now and no one can give a straight answer if anything I am getting different stories From all these people, I thought all your agents speak in one voice clearly not, because no one seems to know what your process is.<br> Can I please, if it's not too much to ask for, ask you to please allocate the funds to the account as I need to close the account! Surely this is not a mammoth task!!!!<br>