No respect for customers

Recently, I ordered 4 products from Makro, with the delivery date confirmed as the 11th of Feb. Then I received an sms 2 days earlier saying the order will be delivered that day (9th of Feb..) I was working from home, so waited until the driver arrived, but only received 2 products. Queried it, so he said that's all he received, don't know when the balance will be delivered. I went out briefly to do something when another driver arrived with the other products. I was definitely not notified beforehand, or that the order would be delivered in two seperated deliveries! so wasn't home. Queried this with Makro, they said it will be delivered on the confirmed delivery date, the 11th of February. The following day, 10th of Feb. a driver arrived at my home when I was at the office. Again I queried this and was told by Makro that I need to contact the driver and arrange a time with him directly. Why did I have to contact the driver when it was THEIR mistake? Anyway, I did phone, spoke to a very unfriendly person, saying he will come back the next day. I spent the WHOLE day at home on the 11th to make sure I am home whenever he arrives. At 4 pm I phoned him again, asked if he was on his way, only to be told he wasn't on duty that day and returned my parcel the previous day already to the warehouse!! The following morning Makro sent me a msg. to say my order was cancelled and I will be refunded. I never requested this! This was an awful experience, and to date no-one from Makro contacted me after my request on their WhatsApp chat. Please DO NOT order from this company. Disgusting how customers are being treated.