TN
Thando N
1 reviews | Active since Jul 2019
30 Oct 2019, 13:58
No Respect for Clients Privacy
It seems Makro has no respect whatsoever for their client’s privacy. I sent an email on the 8th of April re the package that was delivered without proper packaging by this I mean it the goods were not placed in a box but rather exposed, today I receive the same. May someone please tell me what is going on because the last time nothing was said.I sent through this complain and nothing was done since after being informed by Nthabeleng Tikoe that that this matter was escalated to the Manager to communicate with their online derpartment
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Replies (2)
Makro's replyOfficial
30 Oct 2019, 16:05 Good day Thando,
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply30 Oct 2019, 16:05
Official
Good day Thando,
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for taking our call.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
TN
Thando N's updateReviewer Update
03 Nov 2019, 07:47Hello Makro Team it has now been 4 days and still no response from anyone from Makro to give me feedback on what is happening so not only do you have no respect for client's but also have no integrity whatsoever. So in this case goods were delivered and the client go to hell after that!
TN
Thando N's update03 Nov 2019, 07:47
Reviewer Update
Hello Makro Team it has now been 4 days and still no response from anyone from Makro to give me feedback on what is happening so not only do you have no respect for client's but also have no integrity whatsoever. So in this case goods were delivered and the client go to hell after that!