no respect for clients

Item: Makro
Rating: 1
Author: Gareth S

makro still did get back to me and this is their response Good morning Mr. Simons,

I would like to apologize for the bad service you received from Makro Strubens Valley.

The order had been cancelled due to the miscommunication between ourselves and the team that managers the online system. and how is this my fault i want what i ordered thats all but no they treat me like a stupid person this is what makro thinks of all the customers

Helpful (0)

Replies (1)

Makro's replyOfficial

22 Oct 2020, 16:33

Good day Gareth,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we have sent a direct escalation to the relevant personnel at our Makro Strubbens Valley to have this matter resolved. We assure you that we will relay with concrete feedback shortly..

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 Oct 2020, 16:33

Official