No respect for a persons time

I had a ********** transaction on my Makro account. I only realised it when I received my statement. Contacted Makro, completed form, sent it through. Long after the investigation was to be completed, I contacted Makro to hear what is happening as I received NO communication.

I was then told that the transaction has been reversed, I did not receive a statement that month either.

I was told I can come to Makro to fetch a new card, they just need to reverse the interest.

I then went to Makro, was told that I first need an sms from Makro before they can issue my new card. So we called their useless customer service.

After 2 phones calling the number to get new card issued, I eventually left 40 minutes later without the phone being answered.

So today I ventured to Makro again, this time with the sms, still had to wait ANOTHER 40 minutes of my life before the phone was answered.

Makro has NO RESPECT for a person's time.

Pathetic.