No regard for fulfilling order deliveries or communication or information received. DO NOT BUY A COUCH FROM MAKRO.

Order for a couch was placed on 28 November. Delivery was scheduled for 12 December. On the date of delivery we waited and waited and no couch arrived. After phoning their offices, I was informed that the courier arrived at their JHB depot with the wrong size vehicle and didn't know they were picking up a couch. After the attempt to pick up the couch, nothing further was arranged to sort out this issue. Phoned on Friday, Monday, Tuesday and emailed them on Wednesday asking for clarification as to when the couch will be delivered and no one has any answers for us. The only thing their offices keeps on telling me is the matter will be escalated. No communication from their side whatsoever. I am appalled by their customer service. It is unacceptable to phone and phone and follow up with a consumer who has already received money for the goods and has made no attempt to rectify the situation. Will never trust Makro again.