KR
Kimberley R
1 reviews | Active since May 2010
04 Oct 2019, 12:41
No refunds and no communication
I have been querying a returned item since the 20th of August when it was collected. It was apparently received damaged which is not the case. i have spoken to the supplier - who has also now gone quiet! I cant understand why it takes so long for an resolution?
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Replies (1)
Makro's replyOfficial
07 Oct 2019, 10:03Good day Kimberly,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our relevant departmental management, request assistance, and clarity, and the soonest feedback is received we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our relevant departmental management, request assistance, and clarity, and the soonest feedback is received we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply07 Oct 2019, 10:03
Official
Good day Kimberly,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our relevant departmental management, request assistance, and clarity, and the soonest feedback is received we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact our relevant departmental management, request assistance, and clarity, and the soonest feedback is received we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team