No refunds after 30 days on Christmas gift bought

Dear Hellopeter,

I purchased a Xbox One 1TB at Makro Cape Gate in Sept/Oct as a Christmas gift for my nephew.I purchased it then as it was a VERY expensive gift and I budget to buy expensive gifts early.Yesterday it was Christmas and when my nephew opened the gift he waa VERY upset as he's grandma bought him well already and he now feels he cannot ask her to return hers.

My predicament is that I am now sitting with a Xbox One 1TB that I bought for R6500 cash and now Makro Cape Gate refuse to refund me?

Is this the "customer service" Makro provides to customers?

I am all for return policies,but within means!Many,many customers purchase gifts months in advance and Christmas gifts can only be opened on 25 December!Thus you should consider this when advertising and disclosing to paying customers that they should maybe reconsider purchasing at your store for Christmas as your return policy sucks!

I did not appreciate the attitude from your Makro store staff regarding this situation!

Maybe a newspaper article about this "Christmas return policy" will shed light on this situation.

If you want customers to choose your store and not another,you need to make exceptions.

Regards,

Advocate ...................