NO REFUND/DON'T CARE

I placed an order online, the day before black Friday. After about 2 hours i decided to cancel the order as the item was not what i thought it to be. On the 21st of November i received a notification that the order was canceled but no confirmation on a refund was provided. After numerous contact attempts they purely state 2 - 7 days. Today is day 8 and yet no refund appears. yesterday i received a message stating the delivery will take place in 7 - 10 working days. This is laughable, after i cancelled etc. I made contact with the so called manager _ Evan Vermeulen _ whom advised that the finance manager will get in touch with me. As expected nothing happened. I want my money back as the lack of customer service is utterly appalling ( not that you care). Today i want a date on when the refund will be paid back or i will go to the media and open a case with the consumer protection agency. I am tired of being done in by entities such as Makro.