No Refund Received – Unacceptable Customer Service

I placed an online order with Makro on 3 December 2025 for a gift. The product did not arrive in time, so I cancelled the order on 10 December 2025 and requested a refund.

Makro has repeatedly claimed that the refund was processed on the same day the order was placed, which is impossible as the order was only cancelled a week later.

Since 10 December, I have:

Sent multiple emails (at least six)

Provided bank statements

Supp**** a copy of my ID

Contacted my credit card provider, who confirmed that no refund has been received

Despite this, Makro continues to send the same generic “refund processing slip” with no valid proof that any funds were actually paid back to me.

This matter has been ongoing for months, with no resolution, no accountability, and extremely poor customer service from a company of Makro’s size. I am still waiting for my money to be refunded.

I expected far better from a major retailer. This experience has been frustrating, time-consuming, and completely unacceptable.