No refund paid

Subject: Urgent: Outstanding Refund of R2,498 – Online Purchase 2 July 2024

Dear Makro Management,

I am writing to escalate a long-standing issue regarding my online purchase made on 2 July 2024 for R3,491, which was cancelled. I was assured that my full refund would be processed on 5 July 2024, yet to date I have only received R993 (4 of the 8 amounts).

Since then, I have:

Called your customer service multiple times daily

Sent numerous emails with no proper resolution

Submitted my bank statements on several occasions, which clearly show that the full refund has not been paid

Despite this clear evidence, I am repeatedly told that the refund was “fully processed” and that the matter will be “investigated.” This is now almost two months later, and I am still waiting for the outstanding R2,498.

This is unacceptable service and has caused significant frustration and inconvenience. I demand that this refund be processed immediately or that written confirmation is provided on when and how the outstanding balance will be settled.

Should this not be resolved within 7 business days, I will have no choice but to escalate further through:

Legal channels for recovery of funds

Reporting to the Consumer Protection authorities

Public complaints on HelloPeter, Google Reviews, and social media

I trust that Makro values its customers enough to resolve this matter urgently and professionally.