TS
Travis S
1 reviews | Active since Aug 2016
03 Jun 2019, 16:58
No refund or replacement after more than 3 months
I returned a product that I had ordered online as the incorrect product was supp****. The product was collected. This was on 22 March 2019. 3 months later, I still haven't received a refund or a replacement.
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Replies (1)
Makro's replyOfficial
04 Jun 2019, 09:08Good day Travis,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and lack of communication. This is not how we treat our customers and this will be raised with management and addressed.
Kindly allow us some time to contact the necessary departments to have this solved and as soon as we receive further feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and lack of communication. This is not how we treat our customers and this will be raised with management and addressed.
Kindly allow us some time to contact the necessary departments to have this solved and as soon as we receive further feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply04 Jun 2019, 09:08
Official
Good day Travis,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and lack of communication. This is not how we treat our customers and this will be raised with management and addressed.
Kindly allow us some time to contact the necessary departments to have this solved and as soon as we receive further feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and lack of communication. This is not how we treat our customers and this will be raised with management and addressed.
Kindly allow us some time to contact the necessary departments to have this solved and as soon as we receive further feedback we will contact you.
Kind Regards,
Makro Hellopeter Team