rZ
ruan Z
1 reviews | Active since Sept 2023
15 Jan 2024, 08:59
No refund or confirmation therefore
A Makro agent contacted me a week after I placed a order with them, to tell me they are out of stock. It has been 5days since the phone call and I have no confirmation that my refund is on the way and the website still says "processing". It seems like they purposely delay refunds. At this rate we should start asking for interest.
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Replies (2)
Makro's replyOfficial
15 Jan 2024, 10:31Good day Ruan , Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply15 Jan 2024, 10:31
Official
Good day Ruan , Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
rZ
ruan Z's updateReviewer Update
16 Jan 2024, 07:43Nothing happened since the response on Hellopeter. They are delaying the refunds. I want my money back today. It's been 2weeks and nothing has happened.
rZ
ruan Z's update16 Jan 2024, 07:43
Reviewer Update
Nothing happened since the response on Hellopeter. They are delaying the refunds. I want my money back today. It's been 2weeks and nothing has happened.