No refund on defective phones!

I recently bought 2 hisense e9 phones, after careful deliberation and asking a lot of questions, they assured me that its a great phone, so being recommended i bought 2 of them, right of the bat the battery barely lasts half a day, fully charged and all backgrounds apps turned off it chows 5-10% battery life every hour without it even being unlocked?! Called Makro wanting a refund, they tell me no, the phones have to be sent off to Hisense for inspection first, whats the point in buying phones with recommendation when the battery life is so poor?! Really disappointing.