NO REFUND FROM ONLINE PURCHASE RETURNED SAME DAY ON 19 DECEMBER 2022

if I write a review, it means its my last resort after numerous attempts to sorty out. I bought an umbrella online on 19 December, paid R1999. had the courier collect within an hour when we decided the umbrella is bad quality. Since then NO REFUND, numerous calls and auto emails stating: 'The seller will be in touch with you to arrange a collection – this process will happen within 2-5 working days.' Since the seller is a 3rd party, seems to cause this unnecessary delay which Makro should reconsider as its unacceptable. i have to call them continuously for the refund.