No refund for Makro

I bought a laptop in late 2021 and in 2022 it just shutdown I then booked it for repair ID *** was due to refunded. On the 1st I receieved an sms for refund and a call later if i would be going into the shop or I would prefer online, since I was busy that week and it is also quite a distance to Makro i opted for online. A week later the money did not reflect, I called to enquire I was told if the money is not in by 7 days I should bring in the bank statement. On the 23rd of December I made sure I get my bank statement before going to Makro, when I got there I was asked first why didn't I come to the shop earlier I told the lady that im staying far, and she told me she will escalate the matter and cc me in the email I asked what about the statement she said it's not necessary. The following day there was nobemail from Makro. I went again on the 7th of January and insisted in speaking to a manager of whom Ms Bonita Jacobs came to assist. A week later I called her and she told me she did see the email its approved and she can send me the email only to find out its someone else's. I have sent several emails and calls but no assistance becaeven today 25 January I called the shop and cannot be assisted because she is on leave