No refund at Makro

I ordered online and paid for the goods on the 30th July 2019 via EFT Fastpay and it was said that the delivery will be on the 2nd of August 2019 as everything was in stock. On the 2nd when I checked how far I was told that the order is awaiting Payment so I sent the POP and the delivery was rescheduled for 6th August 2019. When I checked on the 6th apparently now the order will only be delivered on the 21st of August so seeing that nobody seems to have a clue on what to tell me I cancelled the order on the very same day. Between now and the 6th when I call to check on my refund the callcenter replies are the order is awaiting payment, email was sent to technicians or all the goods were delivered to me or either hold and then drop the call. I guess Makro doesn't entertain refunds...