No Refund - Annoying customer service

I bought a watch online, which I called and cancelled for, less than an hour from purchase. I was told by the online store that they cant do the cancellation and the store will have to do it. They said they would call me after a day. A week later with no reply, I had to call and find out nobody actually called the store.

So someone actually eventually did it, and a day later I gt an email that I will receive my refund. Two weeks later I call in to find out why i have not received it, and after calling the following departments, I am no where close to finding out where MY money is; Online, Woodmead branch (where the sale occurred), National Makro.

Why have so many departments if none of them can do anything other than repeat company polices/processes that are clearly failing the customer and then refer you to the next department that does the same? Its mind numbing and unnecessary